Prepare for your Amazon operations interview

Operations diagnostics and logistics optimization cases calibrated to Amazon’s fulfillment, supply chain, and last-mile delivery excellence.

Socratify AI

The Interview

What Amazon is looking for

Diagnostic Interview

Operations Diagnostic

01Network Design & Capacity

02Cost Optimization

03Fulfillment Efficiency

04Delivery Economics

Behavioral Interview

01Ownership & Bias for Action

02Operational Excellence

03Customer Obsession

04Driving Results at Scale

Supply chain optimization at unmatched scale//Last-mile delivery innovation focus//Data-driven operational rigor

Practice Library

Amazon exercises

Ready to ace your Amazon operations interview?

Prepare for your Amazon operations interview

Operations diagnostics and logistics optimization cases calibrated to Amazon’s fulfillment, supply chain, and last-mile delivery excellence.

Socratify AI

The Interview

What Amazon is looking for

Diagnostic Interview

Operations Diagnostic

01Network Design & Capacity

02Cost Optimization

03Fulfillment Efficiency

04Delivery Economics

Behavioral Interview

01Ownership & Bias for Action

02Operational Excellence

03Customer Obsession

04Driving Results at Scale

Supply chain optimization at unmatched scale//Last-mile delivery innovation focus//Data-driven operational rigor

How It Works

Master Amazon Operations Interviews

Fulfillment network diagnostics and logistics challenges, scored on Amazon’s operational excellence standards. · Click to expand

Supply Chain Optimization

Practitioner

Operational Efficiency

Practitioner

1Your Operations Goals

2Operations Case Prep

Amazon’s same-day delivery cost per package is 40% higher than 2-day. How would you...

CASE INTERVIEWHard

Logistics · Cost OptimizationAmazon

3Frameworks

Framework

Network Architecture — Fulfillment center placement and utilization

Underutilized regional facilities (11 new facilities opened, 3 at <45% capacity)

3 of 11 facilities operating at <45% capacity due to demand imbalance

Fixed costs per unit: 8.2% higher due to lower throughput vs peer facilities

Consolidation opportunity: 2 regional facilities could absorb 60% load at 72% capacity utilization

Network design mismatch with demand patterns

52% of orders require cross-facility transfers (vs 28% industry benchmark)

Average transfer distance: 87 miles (vs optimal 35-45 miles for same-day)

Rerouting via nearest regional hub could reduce transfers to 31% and save 4.2 days processing time

Fulfillment Efficiency — Throughput and processing quality

Labor productivity decline (headcount +28%, throughput +7%)

Orders per labor hour: 18.4 vs 21.2 YoY (13% decline)

New hires: 38% of workforce, 52% less experienced than 3-year average

Error rate: 3.1% (vs 1.8% target), costing 2.8% of revenue in rework and returns

Automation underinvestment relative to volume growth

Sort automation coverage: 41% (vs competitor benchmark 65-72%)

Manual sort cost: $0.62/package vs $0.18 automated (3.4× premium)

ROI on new sort infrastructure: 14 months at current volume trajectory

Last-Mile Operations — Driver utilization and delivery economics

Delivery density decline in key routes

Average stops per route: 142 vs 167 YoY (15% decline)

Coverage area expanded 28% while stop density contracted 15%

Cost per delivery: $2.47 vs target $1.89 due to inefficient routing

Independent contractor economics misaligned with volume

Contractor rates: $1.31/stop (fixed) regardless of actual density

Attrition: 41% quarterly (vs 25% peer average) due to low density routes

New contractor onboarding cost: $1,200 per contractor, reducing profitability for first 200 stops

Network Design & Capacity

Strong

Cost Optimization

Distinctive

Operational Efficiency

Meeting Bar

Communication

Strong

4Feedback

How It Works

Master Amazon Operations Interviews

Fulfillment network diagnostics and logistics challenges, scored on Amazon’s operational excellence standards. · Click to expand

1Your Operations Goals

Supply Chain Optimization

Practitioner

Operational Efficiency

Practitioner

2Operations Case Prep

Amazon’s same-day delivery cost per package is 40% higher than 2-day. How would you...

CASE INTERVIEWHard

Amazon

3Frameworks

Framework

Network Architecture — Fulfillment center placement and utilization

Underutilized regional facilities (11 new facilities opened, 3 at <45% capacity)

3 of 11 facilities operating at <45% capacity due to demand imbalance

Fixed costs per unit: 8.2% higher due to lower throughput vs peer facilities

Consolidation opportunity: 2 regional facilities could absorb 60% load at 72% capacity utilization

Network design mismatch with demand patterns

52% of orders require cross-facility transfers (vs 28% industry benchmark)

Average transfer distance: 87 miles (vs optimal 35-45 miles for same-day)

Rerouting via nearest regional hub could reduce transfers to 31% and save 4.2 days processing time

Fulfillment Efficiency — Throughput and processing quality

Labor productivity decline (headcount +28%, throughput +7%)

Orders per labor hour: 18.4 vs 21.2 YoY (13% decline)

New hires: 38% of workforce, 52% less experienced than 3-year average

Error rate: 3.1% (vs 1.8% target), costing 2.8% of revenue in rework and returns

Automation underinvestment relative to volume growth

Sort automation coverage: 41% (vs competitor benchmark 65-72%)

Manual sort cost: $0.62/package vs $0.18 automated (3.4× premium)

ROI on new sort infrastructure: 14 months at current volume trajectory

Last-Mile Operations — Driver utilization and delivery economics

Delivery density decline in key routes

Average stops per route: 142 vs 167 YoY (15% decline)

Coverage area expanded 28% while stop density contracted 15%

Cost per delivery: $2.47 vs target $1.89 due to inefficient routing

Independent contractor economics misaligned with volume

Contractor rates: $1.31/stop (fixed) regardless of actual density

Attrition: 41% quarterly (vs 25% peer average) due to low density routes

New contractor onboarding cost: $1,200 per contractor, reducing profitability for first 200 stops

4Feedback

Network Design & Capacity

Strong

Cost Optimization

Distinctive

Operational Efficiency

Meeting Bar

Communication

Strong

Repeat

Practice Library

Amazon exercises

Amazon’s fulfillment center labor productivity has declined 15% YoY despite new...

CASE INTERVIEWHard

Logistics & E-commerce · Operations OptimizationAmazon

Design the fulfillment network strategy for a new geography. What factors drive facility...

CASE INTERVIEWHard

Supply Chain · Network DesignAmazon

Same-day delivery costs are 65% higher than 2-day delivery. Quantify the cost drivers...

LEARNMedium

Logistics · Cost ModelingAmazon

Tell me about a time you improved a complex operational process. What metrics did you...

BEHAVIORALMedium

Behavioral · Impact & OwnershipAmazon

Describe a situation where you had to balance efficiency with customer experience. How...

BEHAVIORALMedium

Behavioral · Decision MakingAmazon