Prepare for your Home Depot retail interview

B2B retail, Pro customer strategy, and home improvement merchandising cases calibrated to Home Depot's focus on Pro revenue, interconnected retail, and associate expertise.

Socratify AI

The Interview

What Home Depot is looking for

Pro Interview

Pro Customer & B2B Strategy

01Pro Revenue Growth

02B2B Margin Optimization

03Account Management

04Delivery & Logistics

Merchandising Interview

Merchandising & Category Management

01Seasonal Planning

02Vendor Partnership

03Assortment Strategy

04Pricing Architecture

Home Depot interviews heavily focus on Pro customer B2B economics//Interconnected retail (online-to-store, delivery network) is a core theme//Associate expertise and in-store experience are evaluated alongside analytics

Practice Library

Home Depot exercises

Ready to ace your Home Depot retail interview?

Prepare for your Home Depot retail interview

B2B retail, Pro customer strategy, and home improvement merchandising cases calibrated to Home Depot's focus on Pro revenue, interconnected retail, and associate expertise.

Socratify AI

The Interview

What Home Depot is looking for

Pro Interview

Pro Customer & B2B Strategy

01Pro Revenue Growth

02B2B Margin Optimization

03Account Management

04Delivery & Logistics

Merchandising Interview

Merchandising & Category Management

01Seasonal Planning

02Vendor Partnership

03Assortment Strategy

04Pricing Architecture

How It Works

Master Home Depot Retail Interviews

Pro strategy and merchandising cases scored on B2B thinking, operational knowledge, and customer segmentation. · Click to expand

1Your Retail Goals

Merchandising Strategy

Practitioner

Store Performance

Practitioner

2Retail Case Prep

Home Depot's Pro segment generates 50% of revenue but Pro customer retention declined...

CASE INTERVIEWHard

Home Depot

3Frameworks

Framework

Are unit economics fixable within current fulfillment model?

Last-mile delivery cost the primary driver?

Last-mile delivery: $8.70/order vs. BOPIS labor: $2.40/order

Avg delivery distance: 7.2 miles, 23% of orders under 3 miles

In-store picking efficiency improvable?

Pick rate: 42 items/hour vs. dark store benchmark: 120 items/hour

Substitution rate: 18%, each sub adds $1.20 in labor + customer friction

Can channel mix be shifted toward profitable fulfillment modes?

BOPIS/curbside adoption expandable?

BOPIS share: 28% of digital orders, margin-positive at +1.4%

BOPIS attach rate (add-on purchase): 34%, avg $18.50 incremental basket

Minimum order thresholds viable for delivery?

Avg digital basket: $47, breakeven at $65 for same-day delivery

Competitor free delivery threshold: $35 (Amazon), $50 (Walmart+)

Can customer behavior be shaped to improve profitability?

Loyalty program driving profitable behavior?

Loyalty members: 62% of digital orders, 14% higher basket size

Loyalty BOPIS adoption: 38% vs. non-loyalty: 19%

Return rates eroding digital margin?

Digital return rate: 22% vs. in-store: 8%, cost per return: $6.40

In-store returns of digital orders drive 41% attach rate

4Feedback

Merchandising Strategy

Distinctive

Store Performance

Strong

Supply Chain Optimization

Meeting Bar

Customer Insights

Strong

Repeat

Practice Library

Home Depot exercises

Home Depot Pro represents 45% of revenue but 31% of margin. The average Pro customer...

LEARNMedium

Retail · B2B Margin OptimizationHome Depot

Home Depot's same-day delivery capability covers 80% of the US population. However,...

CASE INTERVIEWMedium

Retail · Delivery StrategyHome Depot

Home Depot is considering a subscription model for Pro customers offering priority...

LEARNMedium

Retail · Subscription Model DesignHome Depot

Tell me about a time you turned a transactional customer relationship into a strategic...

BEHAVIORALMedium

Behavioral · Relationship BuildingHome Depot

Describe a time you used data to challenge a conventional approach. How did you persuade...

BEHAVIORALMedium

Behavioral · Data-Driven PersuasionHome Depot